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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

THE HARMONIA CLINIC — BOOKING POLICY


1. BOOKING

  • Appointments are offered on a first-come, first-served basis.
  • Bookings are not confirmed until the required non-refundable booking fee has been paid. Until this is received, your appointment slot may be allocated to another client.
  • When booking a consultation at The Harmonia Clinic, the full consultation fee is taken as a non-refundable booking fee to secure your appointment. This payment must be made at the time of booking via our online system.
  • Treatment appointments also require a non-refundable booking fee per treatment (not per appointment). This can be paid securely via our online system.
  • By making a booking, you agree to The Harmonia Clinic’s full Terms & Conditions, including this policy.
  • Your information may be shared securely within the Harmonia Clinic team and the clinic location’s administrative team to support efficient service and continuity of care.


2. CANCELLATIONS & CHANGES

  • Booking fees are non-refundable.
  • If you cancel or reschedule within 48 hours of your appointment, your booking fee will be forfeited.
  • Missed appointments, including reviews, that are not cancelled or rescheduled in advance, will also result in a forfeited fee.


3. LATE ARRIVALS

  • Late arrivals may not be accommodated if doing so would delay other clients. If we are unable to carry out your treatment due to a late arrival, the booking fee will be forfeited.


4. NUMBING CREAM APPLICATION

  • For some procedures, numbing cream may be applied in the clinic waiting area where other patients may be present. If this raises concerns, please notify the Harmonia Clinic team in advance.


5. CONSULTATIONS

  • All new clients require an initial consultation before proceeding with treatment.
  • If there are changes to your medical circumstances after your consultation, you must inform us. A new consultation may be required before treatment can proceed.
  • Consultations are valid for 6 months, assuming no changes to your health or medical status. Beyond this, a new consultation will be required.
  • If you are found to be unsuitable for treatment, the consultation fee (booking fee) will not be refunded.
  • Some clients, such as those requiring corrective work or complex treatment, may need a Corrective Consultation, which incurs a separate fee.


6. MEDICAL HISTORY & ADVICE

  • Accurate disclosure of all relevant medical history is essential. The Harmonia Clinic is not liable for adverse outcomes caused by withheld information or failure to follow advice provided by your practitioner.


7. CHILDREN POLICY

  • Children cannot be brought into treatment rooms or left unsupervised in the clinic. Staff are unable to provide supervision.
  • Services are not provided to anyone under 18 years unless explicitly agreed under exceptional circumstances (e.g. mild teenage acne), in which case a parent/guardian must attend and give consent.
  • Proof of age may be requested before any consultation or treatment.


8. BOTULINUM TOXIN REVIEW / CORRECTION POLICY

  • If you are eligible for a complimentary Botulinum Toxin review/top-up, it must take place within 2–3 weeks of your initial appointment.
  • Missed or delayed review appointments beyond this window will result in the top-up becoming chargeable or unavailable.


9. TREATMENTS & TRAVEL

  • If you are planning medium- or long-haul travel following a treatment, please inform your Harmonia Clinic practitioner. In some cases, it may not be advisable to undergo treatment before flying.
  • Results of aesthetic treatments vary between individuals and are not guaranteed.


10. PRESCRIPTION-BASED TREATMENTS

  • Some aesthetic treatments may require The Harmonia Clinic to order prescription medications or specific products in advance, tailored to your individual treatment plan.
  • These items are ordered specifically for your use only and cannot be returned to the pharmacy or supplier for a refund.
  • If you do not attend your appointment or cancel outside of the required notice period, you will still be liable for the cost of these products, and no refund will be given.


11. EMERGENCIES

  • The Harmonia Clinic provides an emergency contact number for urgent aftercare concerns (e.g., severe pain or suspected complication).
  • This line is not to be used for rescheduling, cancellations, or general inquiries.